How To Fix Windows Update Error 0x80240023

Jason Barrett Jason Barrett | | Misc

In this article I will show you how to fix the error 0x80240023 WU_E_EULAS_DECLINED when you are installing the latest windows 10 updates on your machine.  The error will look similar to the one in the screenshot below

Windows Update Error 0x80240023


What Causes Windows Update Error 0x80240023

The windows update error 0x80240023 appears because of WU_E_EULAS_DECLINED which means that one or more updates had the license terms declined and as a result your windows 10 system can not install the update.

When ever you install a windows update the license term needs to be set to accepted.  Usually this is done manually but sometimes you might accidentally click decline or your windows 10 system will automatically decline the update.

How To Fix The Windows Update Error 0x80240023

To Fix The Windows Update Error 0x80240023 follow these steps

  1. At the windows 10 desktop Click start and click settings (Cog Icon)
    windows 10 settings
  2. Click on update & Security
    update and security
  3. In the left hand side menu click on troubleshoot, then click on windows update then Run the troubleshooter
    Windows Update Troubleshooter
  4. The troubleshooter tool will now check your system, when prompted click Apply this fix
  5. Restart your machine
  6. Install the updates on your system again

If you are still getting an error continue to the next step.

Check Windows 10 Is Activated

If your Windows 10 is not activated this will also cause the 0x80240023 WU_E_EULAS_DECLINED error.  To check if your windows 10 is activated follow these steps

  • Click Start menu
  • Open Settings
  • Click on Update & Security
  • Click on the tab Activation
  • If your windows is activated you will see the text “Windows is activated”
    windows 10 activation
  • If your windows 10 is not activated you will need to click on “Change product key” enter your product key then click ok

Run windows updates again, if you still get the error continue to the next step

Check Date & Time

If the date and time on your computer is incorrect this will cause your system to decline updates and will trigger the error 0x80240023.  To check the date and time on your system do the following

  • Click Start menu
  • Open Settings
  • Click on “Time & Language”
  • Check if the date and time are correct
  • Also make sure the time zone is correct as well
    date and time
  • If the date and time is wrong manually set it by doing the following
  • Click on “Additional date, time & regional settings” in the top right
  • Click “Set the time and date”
  • Click “Change date and time”
  • Enter the correct date and time
  • Restart your machine
  • Check again if the date and time are correct
  • If correct run windows update again

Other Fixes

The above fixes should of resolved the windows update error 0x80240023, If you are still experiencing the error there are a few general windows update fixes that might help.

Install The Failing Update Manually

installing update


We will download the update that is causing the issue and will install the update manually.  To do this follow these steps

  • Run windows updates again
  • Check the KB number of the update being installed
  • The status should say “Installing” then show the error 0x8024000b Operation was cancelled or WARNING: Exit code = 0x8024000B
  • Now you have the KB number go to the Microsoft update catalogue 
  • In the search bar enter the KB number of the update
  • Download the update
  • Run the update from your system
  • The update should successfully install, If it does restart your machine and try to run windows update again

Update To Latest Windows 10 Feature Update

latest windows 10 feature release 1909

Upgrading to windows 10 latest feature update will also resolve this issue.  To upgrade do the following.

  • At the windows 10 desktop
  • Click start and click settings (Cog Icon)
  • Click on update & Security
  • Half way down the screen it should say “Feature update to Windows 10, version 1903” click on Download and install now
  • Your machine will now download the feature update, expect this to take around 5 minutes.
  • Once the download has completed it will start to install on your system.
  • When the install has finished the status should change to Pending Restart, at this time click restart now

Rebuild The Windows Update Cache

It is possible that a cached windows 10 update file is causing the 0x800b0109 error.  To reset the windows 10 update cache do the following.

  1. Click Start and type in cmd, then right click on command prompt and select run as administrator
  2. In the black window type in the below commands in bold one by one and hit enter
  3. net stop wuauserv
  4. cd %systemroot%\SoftwareDistribution
  5. ren Download Download.old
  6. net start wuauserv
  7. net stop bits
  8. net start bits
  9. net stop cryptsvc
  10. cd %systemroot%\system32
  11. ren catroot2 catroot2old
  12. net start cryptsvc
  13. Restart your machine
  14. Run windows update again